Terms & Conditions
General Terms and Conditions Terms of Payment, Legal Fees & Disputes:
Payment is due when invoices are received unless credit terms have been extended with credit references supplied. If payments for past orders are not received, we reserve the right to cancel future orders. After 30 days, unpaid invoices are Past Due. After 60 days, the account is marked delinquent and may be placed with our collection service. Balances unpaid after 60 days will be charged interest at the rate of 1.5% per month. Expenses incidental to collection, including court costs, fees, expenses, and reasonable attorney(s) fees equal to 18% of the unpaid balance will also be charged to any account placed with our collection service. Clients shall identify to Barrett Signs in writing any dispute concerning an invoice within 5 days of the date of the invoice. If disputes are not identified in writing, the Client has accepted the invoice. Clients must return to Barrett Signs any and all work in dispute, accompanied by written explanation. After investigation, errors on our behalf will either be corrected or credited to the Client’s account.
We cannot accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our products. All quotations are valid for 30 days.
50% deposit with the order confirmation prior to designing, with the balance to be paid prior to collection or delivery of the project. Once the work is performed and the Client takes possession of the project, the Client must pay Barrett Signs the balance due. The Client will be responsible for the payment of all work and designs performed by Barrett Signs on behalf of the Client. Any invoices not paid within 15 days of completion are subject to a 1.5% per month fee, or part of month fee, added to the original invoice. For vehicle lettering, vehicles must be delivered to our location clean and free from grease and oil, and free from existing graphics. A cleaning charge of $100.00 may be applied if vehicles are not in a satisfactory clean condition.
Vehicles Storage Fee:
Vehicles or trailers left on Barrett Signs property will be charged a $25 per day storage fee. Fee will be assessed three days after job has been completed. Vehicle or trailer must be paid in full. Vehicle or trailers left over 30 days will be subject to a lien sale. All signs are still the property of Barrett Signs until paid for in full. Pending payment for goods supplied, the Client holds the goods as the property of Barrett Signs and the goods must be kept identified as belonging to Barrett Signs. In the event that the Client fails to make payment, the Client irrevocably authorizes Barrett Signs to remove the graphics supplied.
If the Client has a concern with the job, the Client must contact Barrett Signs IN WRITING before proceeding with any charge backs or credit returns. Barrett Signs will be given 30 days opportunity to correct and resolve any disputes.
All products are custom made projects that are not refundable.
If the Client has a concern with the job, the Client must contact Barrett Signs in writing before proceeding with any charge backs or credit returns or legal action. Barrett Signs will be given the opportunity to review the complaint and respond to the complaint.
After Barrett Signs has been given the chance to explain the concerns, the Client has the right to negotiate an agreement with Barrett Signs. If no agreement can be met, mediation is the first option prior to any Client claims.
As all jobs are custom products, Barrett Signs must be given the opportunity to reprint or repair any job, before the Client issues any credit card charge backs or returns.
In the event that the Client issues a credit card charge back, or alleges he/she does not authorize the credit card transaction, the credit card company will issue an inquiry. When the credit company investigates the claim, and if the credit card company’s decision is made in favor of Barrett Signs the Client will be held liable for all legal fees, professional research, and discovery time associated with Barrett Signs having to file an Inquiry / Retrieval Request to the credit card company. If a credit card dispute is decided in favor of Barrett Signs and if Barrett Signs suffers any loss of credit card business associated with a Client’s charge back request, the Client will be liable for all legal fees and any credit card business Barrett Signs is not able to process during this period of the dispute resolution.
In the event that the Client fails to make payment in full on the job invoice, the Client irrevocably authorizes Barrett Signs to remove the graphics supplied.
As this is custom art work, once the job is printed, delivered, and/or installed, all contracts are final and no monetary refunds can be issued.
Estimates are good faith estimates based on job specification information provided and current material costs. Pricing and schedule are subject to change upon receipt of artwork and approval of estimate. Pricing is good for 10 days from the date of the quote and does not include packaging or shipping charges unless specified. Estimates are contingent upon strikes, accidents, fire, availability of materials and all other causes beyond our control. Barrett Signs’ minimum order is $150, and we require a 50% deposit upon approval of estimate/order and 50% upon delivery, based on agreed terms unless otherwise negotiated upfront.
Job Cancellation and Errors:
If the Client cancels the order before its completion, the Client shall be responsible for the cost of any proofs, artwork, materials, and work done until cancellation notice is received in writing. In addition, Barrett Signs reserves the right to charge a 15% cancellation fee in addition to the actual charges to cover unbilled internal costs including but not limited to scheduling, client communications, and resources utilized. Barrett Signs will gladly re-image any job that has problems due to an error on the part of Barrett Signs. This does not include software limitations or improper set-up of a job. Barrett Signs will not be held responsible for errors in work after final client sign-off or neglect of final sign-off. No claims will be honored after 24 hours of receipt of any completed and delivered work. Any verbal order will be accepted, but in the absence of any supportive documentation, Barrett Signs will not be responsible for any verbal mistakes. Everything must be in writing.
Barrett Signs will not accept responsibility for the inaccuracies in orders telephoned or faxed by the customer.
Limitation of Liability and Confidentiality:
Barrett Signs’ liability for materials submitted by Clients that are damaged, lost, or not returned to the Client is limited to the replacement of the unused material. Original artwork is left at the Client’s risk and is not subject to replacement. Barrett Signs will not assume liability for damaged or lost files; only the damaged or lost media will be replaced. Barrett Signs and the Client understand that during our business relationship, both parties may make known to the other, confidential information and business trade secrets. It is Barrett Signs’ policy to treat such information as confidential and we expect the Client to do the same.
Project Start Time, Substrates and Installation:
The start time of any project does not begin until ALL support files and items related to completion of the job are in house, the Client approves the artwork, and the Client is accepted for credit and billing terms. Barrett Signs will consult with the Client to determine the substrate and process that will best suit the needs and conditions in the scope of the project. Ultimately, the Client accepts full responsibility for determining if said purchased item will perform to their requirements on the substrate(s) to which they are applied. Barrett Signs cannot control weather conditions which may result in delays with installation. As such, additional labor and/or travel costs may be incurred which are to be paid by Client. We reserve the right to determine the point at which weather conditions become too adverse to continue work.
Trademarks and Copyrights:
Reproduction of copyrighted materials in any form without prior permission of the originator is illegal. It is the responsibility of the Client to obtain said permission. Barrett Signs is in no way responsible for obtaining permission and assumes that the Client has obtained permission before the work is submitted.
Design and Printing:
The design, name, mark, or other material in final form that is approved by the Client and selected for use will be the exclusive property of the Client upon final payment of all amounts due. All other design, names, marks, and other materials developed in the course of the project shall remain the property of Barrett Signs, as is customary in our industry. The Client’s ownership of legal rights in the final form of the selected item is exclusive to the extent provided by applicable national and international laws. Legal protection and appropriate registration of a design, name, mark, or other material developed by Barrett Signs is the responsibility of the Client. Barrett Signs will store artwork and a fee will be associated with any and all files that are stored to be used at a later date if kept over 1 year, upon the request of the Client.
All work undertaken is under the condition that a complete, high-resolution file is supplied, complete with a color proof, pantone references, and purchase order with the exact specification. Where artwork is supplied by the Client, it is the responsibility of the Client to ensure the artwork is in a “print ready” format. It is the responsibility of the Client’s designer to check the dimensions and layout of the actual vehicle(s).
When Barrett Signs receives original logos or art, we will not modify the color or design, which could cause unacceptable errors. Barrett Signs will not be held responsible for any design layouts provided by the Client. All original art must come to Barrett Signs ready to print. There will be a design fee for any changes made to client-supplied art or layout. Design fee is $95.00 per hour. Where Barrett Signs provides the artwork, it is essential the Client fully checks the final proof with the actual vehicle to check for any variations (e.g. style of lights, positioning of number plates, number of doors, and other major or minor variations.)The accuracy of the templates provided has a margin of error of a few percentage points. It is recommended that designers design vehicle letterings with this in mind, avoiding the extreme edges of the lettering with vital information. Measurement of the vehicle is always recommended.
It is the responsibility of the Client to provide or purchase quality, high resolution pictures for large format printing. Barrett Signs will not be held responsible for low resolution images provided by the Client for printing.
Paint is a smooth liquid spray application, whereas a vinyl lettering is printed onto a vinyl material using a high resolution large format inkjet printer. An inkjet printer print head passes over the vinyl 8 times to create a 1 inch area of coverage and will never print onto the vinyl with the same smooth characteristics of a smooth liquid sprayed paint job. Most car paints look completely smooth from 6 inches. Lettering viewed from 6 inches will show evidence that it has been printed using an ink jet printer. If viewed from the close proximity of 6 inches, banding may be seen. Banding describes the horizontal print passes that occur during the printing process. This is mostly apparent on solid colors with no effects or texture in the design. Since most lettering is designed to be viewed as a moving billboard for advertising purposes, this is not a major issue for most clients, and is considered an acceptable condition with vehicle lettering used for commercial advertising. Paint is also consistent in its color saturation. A car painted with a solid color will have smooth consistent color on the entire surface. When a car is lettering with vinyl, the color may shift slightly between panels, and may shift slightly in certain areas when the installer has to heat the vinyl to make it conform to complex curves. This color shift on complex curves is mostly apparent when solid coverage colors are used in the lettering. Again, these conditions are typically accepted as a limitation of the vinyl lettering process, and this is an acceptable condition for commercial vehicle advertising, where the advertising will be viewed on a moving vehicle from a standard viewable distance of 15 feet or more from the vehicle.
Additional File Set-up/Design Charges and Color Matching:
If the Client’s files exceed the determined file set-up rate included in price of project, charges will be based on a rate of $95/hour with a $45 minimum and billed in 15 minute increments after the minimum is met. The Client will be notified of this charge prior to work being started and we require Client authorization before proceeding. If Barrett Signs is creating original artwork, design will be billed at a rate of $95/hour. Color matching charges are $95. Due to the nature of both screen and digital printing, we cannot match PMS colors exactly and give no guarantees to precise color matches. For the $95 charge, we will provide a press match swatch on the substrate chosen for the Client’s project, and once approved, print within 10% match to that swatch.
Use of Images and References to Completed Work:
Barrett Signs may, at its sole discretion, use images of completed work and/or refer to Client in Barrett Signs’ portfolio and any other marketing materials, including but not limited to press releases, brochures, flyers, signs, and vendor marketing materials promoting Barrett Signs and its services.
Additional Terms, Conditions and Warranty Disclaimer:
Installations: Graphics and alignment as applied to vehicles may not be precisely matched to the digital images (“proofs”) produced for Client’s review. Graphics applied to vehicles are intended to be viewed from a distance of at least 15 feet and Barrett Signs produces each vehicle graphic with the detail and quality appropriate for viewing from such distance. Barrett Signs only guarantees final prints designed and set-up by Barrett Signs for print. Barrett Signs expressly disclaims all warranties regarding paint jobs on non-standard OEM cars and trucks. Barrett Signs expressly disclaims all warranties on buses, planes, trains, RVs, custom vehicles and vehicles with OEM paint that is more than 6 years old. If we are asked to cover existing vinyl decals, we cannot be liable for any damage caused to these decals during the installation or removal process.
Although we try to make the lettering look like a paint job, it is NOT paint. There may be extreme curves and bumps such as rivets and deep channel curves and moldings on the vehicle that the vinyl will not be able to conform to. In some small areas you will see evidence of the original color of the vehicle below the lettering. These may be small areas such as around door handles and the edges of the lights on the vehicles. On a complex design with many matching points, Barrett Signs cannot guarantee that the graphics will match 100% alignment due to extreme complex curves on the vehicle. A 5% margin is considered acceptable.
Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and 8 inch printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3 dimensional curved vehicle .Due to the fact that a two dimensional print is being applied to a three dimensional vehicle, and due to the minor variances in the accuracy of the templates, the positioning of vehicle lettering can vary from the proof throughout the entire length of a vehicle. This is normal and lettering needs to be designed with this in mind.
It is not reasonable to expect vinyl lettering to cover and look exactly like paint, or to look exactly the same in all places. A piece of vinyl has limits and can only stretch so much before it changes color. In some cases, a relief cut has to be made in the vinyl that will reveal a small amount of the vehicle’s original paint color underneath. In some cases, the only option is to install a patch in order to conceal a vehicle’s original color. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be lettering. If we lettering extremely curved surfaces such as mirrors and bumpers, they may reveal the original paint color at the tight edges of the lettering. This is due to material limitations rather than install quality. If we are installing at the Client’s location, suitable conditions must exist. Vehicles need to be indoors in a clean, dust-free temperature-controlled heated or cooled environment, with a power supply and good quality lighting, and with a minimum of 5 feet working space around the entire vehicle. If in the opinion of the installer on site, conditions are not suitable for the high quality install of the lettering / graphics, the vehicle will be required to go to our location.
Lettering is self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be lettered. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again, this is not paint, it is a special pressure sensitive vinyl material. Vehicles are not at exact right angle curves, they maintain lines that are not 100% parallel to the ground. Due to this fact, the graphics that are 2D printed graphics will not be at the same exact angle of the vehicle lines once the lettering is installed onto the 3D vehicle surface. Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colors accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion. When we lettering over existing vinyl strips or letters, the new lettering is thin enough on top that there will be evidence that there is old vinyl underneath the new vinyl. Barrett Signs cannot be held responsible for any damage void of vehicle warrantee or anything caused through the application of the vinyl products. Barrett Signs is not liable if during the installation of a lettering the clear coat of the car begins to peel off. Original painted vehicles will not have any problems with the clear coat peeling off.
The application process in many cases takes no longer than a day or two for full lettering jobs, and within one day for partial. The installation process should not be rushed, therefore Barrett Signs reserves the right to take an additional day for issues such as transportation and weather conditions. It is illegal to cover the front driver side glass. In some cases the police may also stop you for covering the passenger side glass. Police need to be able to see into a vehicle. In some cases the Client may insist that the passenger side is lettered in the design, and Barrett Signs will lettering it with the disclaimer stating that the Client is responsible for any issues regarding the coverage of the front windows.
The lettering material that is used for vehicle lettering does not stick very well to plastic or rubber parts, such as window trim, side plastic moldings, and plastic door handles. It is advised that these areas NOT be lettering with adhesive vinyl. Initially the vinyl will stick, but over a short period of time such as a few months, the vinyl will fall off these areas.
In most cases of vinyl lifting, if it is a materials problem the lifting will present itself in the first few weeks after the initial installation. In most cases it is advised that the vehicle lettering be fixed so that the vinyl does not continue to peel back and become contaminated. It is not uncommon to see small areas of the lettering lifting soon after the installation is complete. Several factors can affect the vinyl’s adhesives ability to stick to the vehicle surface, including the following:– If the surface is not prepared properly before the lettering– Extreme temperatures (very hot or very cold)– Extreme humidity in the air during installation– Dust in the air during installation
Barrett Signs prefers to use our facility for installation. If the Client elects to have installation performed at a non-Barrett Signs location, Barrett Signs will not be held liable for any issues related to improper install conditions such as temperature or dust.
From the time that the design is completed and approved by our client, a lettering can be printed and installed within 10 days. In some cases it can all be completed in 5 days, once the design is approved.
Vinyl Removal: All removals are quoted separately. Lettering removal can be very time-consuming and we charge by the square foot and by the hour for the labor. Barrett Signs cannot be held responsible for any paint damage or existing striping damage when we do a removal. Since we do not know the integrity of the existing paint job, or the condition of the painted clear coat, or the condition of any existing vinyl decals, we are not responsible. All removal Clients understand this to be accepted policy by contracting Barrett Signs to do a vinyl removal on any vehicle. Barrett Signs cannot be held liable if during the removal of the lettering, the clear coat is peeled back with the lettering. In some cases, if you have existing vinyl stripes under the lettering (such as an RV or a bus that have striping on the sides), we cannot be held liable if portions of the stripes get removed during the lettering removal. We only use industry standard glue removal products to remove any remaining glue once the vinyl has been lifted. Vehicle lettering should be replaced every 3 to 4 years. Most vinyl manufactures such as 3M and Avery recommend this to allow for clean removals. Leaving vinyl on a vehicle for too long is problematic. As soon as you see the vinyl beginning to crack, this is the sign that the lettering should be removed in that area and re-lettering if needed.
Horizontal surfaces such as the roof and front hoods receive extreme sun and heat damage. In many cases, the sun will bake the vinyl into the paint on these horizontal surfaces if the vinyl remains on the vehicle for more than 4 years. Most vehicle lettering vinyl materials are guaranteed to remove cleanly from vertical surfaces for up to 4 years when applied onto original car paint. Vinyl that is cracked on the roof or on the front hood indicates sun and heat exposure damage to the original vinyl, and the heat has baked the vinyl into the vehicle’s painted surface. If this is the case, paint damage may occur with the removal of the vinyl from that area. Vinyl that is cracked like this will only peel off in small pieces when removed. When the vinyl has expired its term of clean removability, paint damage may be unavoidable and Barrett Signs will not be held liable for any paint damage that results from expired vinyl with prolonged exposure to the sun and heat.
Often when there is striping on the vehicle prior to a new vehicle lettering, the old vinyl has been weakened from years of sun exposure. The old striping adhesive can become weak, and in some areas the striping will come up as the lettering is removed. Barrett Signs is not responsible if old stripes come off during the removal of a lettering. When we lettering over existing vinyl stripes or letters, the new lettering is thin enough on top that there will be evidence that there is old vinyl underneath the new vinyl. Barrett Signs will not be held responsible in any way if the Client is not happy because existing graphics could not be removed using conventional methods of removal.
Barrett Signs does not use any steel or metal knives during the removal process. We use plastics that will not damage the vehicle’s surface. Barrett Signs does NOT engage in unconventional methods of vinyl graphics removal because it may damage the surface of the Client’s vehicle. Unconventional methods include cutting or scraping of the vehicle surface or the use of harsh chemicals that may damage the vehicle’s painted surface. In some extreme cases when the lettering has been on the vehicle for more than 4 years, the lettering may no longer be removable and the vehicle may need to go to a body shop to be sanded and repainted. If the vehicle requires a body shop, Barrett Signs will refer the Client to a body shop and the Client shall be responsible for paying the body shop.
We cannot be responsible for damage to paintwork when the vinyl is removed, and would not advise application of a lettering on a re-sprayed surface, or poor quality/rusted paintwork. Please note, our experience shows that removal of vinyl designed for vehicle lettering from good quality factory original paintwork will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicle to ensure suitability of the existing surface before it is lettering. In the event that Barrett Signs is asked to remove pre-installed vinyl which was installed by a company other than Barrett Signs, Barrett Signs will make every effort to remove the existing vinyl, but will not be held responsible for any damage that may occur to the surface of the painted vehicle after removal. This is due to the fact that not all preinstalled vinyl is designed to be removed. In many cases pre-existing vinyl is non-removable.
A $60 fee will be added to the invoice for all vehicles that have not been recently washed (i.e., the vehicle must be clean, not waxed). This fee includes the labor cost of washing your vehicle by our certified installer. To avoid this charge, please wash your vehicle before your installation specialist arrives on-site.
Warranty on Labor and Materials:
Barrett Signs offers a one-year warranty on the installation, one-year on the material applied to the windows, two years on the cast laminated adhesive vinyl applied to vertical surface areas, and one year for calendared economy vinyl. There is no warrantee on horizontal direct sun exposure such as roofs and front hoods. Anything over 10 degrees vertical to horizontal is considered horizontal. The lettering warranty will depend upon the customer’s care of the vehicle and the outdoor/geographic conditions. Vinyl that is cracking should be replaced immediately. We recommend hand washing only. Avoid high pressure power washing, and never use an ice scraper on window graphics. Also avoid harsh chemicals of any kind as they can deteriorate the laminate on the vinyl adhesive. Sweeping or brushing off the windows with a soft broom and the use of a rear defroster will not damage your window lettering. There are specially designed products to clean and polish vinyl graphics if needed. Please wait at least 3 weeks before washing your vehicle once applied.
This agreement constitutes the entire agreement between the parties and will supersede all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this agreement. This agreement may not be varied other than in writing, executed by the duly authorized representatives of both parties. Conditions not specifically stated herein shall be governed by established trade customs. Terms inconsistent with those stated herein, which may appear on the Client’s formal order, will not be binding on Barrett Signs. The Client acknowledges that the Client has read, understands, and hereby agrees and accepts the prices, fees, charges, use of images, specification and conditions stated herein and authorizes Barrett Signs to perform all work as specified. The Client acknowledges that he/she has also been presented with, has read, and understands the color matching criteria and has selected the appropriate method for the design. The Client understands that Barrett Signs cannot guarantee the quality of any artwork that is not set up by Barrett Signs.
By accepting our proposal and estimate for work to be performed and activating the job order, the Client agrees to the terms stated above.